Shipping & Returns
Last Updated: February 10th 2024
Thank you for shopping at Elyte. We appreciate your trust in our products. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
2. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Contact Us
- If you have any questions on how to return your item to us, contact us at team@elytehydration.com
5. Exceptions
- Certain items cannot be returned, including used sachets.
- Please get in touch if you have questions or concerns about your specific item.
6. Consumer Guarantees Act
- Your rights under the Consumer Guarantees Act 1993 are not affected by this policy. If our products do not meet the guarantees of that Act, we will provide a remedy.
By shopping at www.elytehydration.com, you acknowledge and agree to this Returns and Refunds Policy.
