FAQ's

What are electrolytes, and why are they important?

Electrolytes are essential minerals that conduct electrical signals in the body. They are important because they help maintain proper nerve and muscle function, regulate hydration, and support various bodily functions.

Which electrolytes are included in your products?

Our products contain sodium, potassium, and magnesium as essential electrolytes.

How do electrolytes benefit athletes and active individuals?

Electrolytes benefit athletes and active individuals by replenishing lost minerals during exercise, preventing muscle cramps, and increasing overall energy.

What role do electrolytes play in hydration?

Electrolytes play a crucial role in hydration by helping the body retain water, ensuring proper fluid balance, and preventing dehydration. They work by drawing the water into your cells and hydrating you much more efficiently. If you are going to the toilet frequently from just drinking normal water, your body is not absorbing this, you need to add some ELYTE to your water today to increase hydration.

Are your electrolyte powders suitable for specific dietary preferences, like keto or vegan diets?

Yes, our electrolyte powders are suitable for various dietary preferences, including keto, vegan and paleo diets. You can consume elyte during a fast and it won't break your fast.

How do I consume your electrolyte powders?

To consume our electrolyte powders, simply mix one sachet with water with your favourite beverage, following the recommended serving size on the packaging.

Are your products suitable for children and pregnant or nursing individuals?

Our products are generally safe for consumption by children and pregnant or nursing individuals. However, we recommend consulting with a healthcare professional before use if you are concerned.

Can I mix your electrolyte powders with other beverages or supplements?

Yes, you can mix our electrolyte powders with water, juice, or other beverages. They are a great addition to add to soda water for a healthy quencher!

Do your electrolyte powders contain any allergens or common allergenic ingredients?

Our electrolyte powders do not contain common allergenic ingredients such as gluten, dairy, or nuts. However, please check the product label for specific allergen information.

Are your products gluten-free and free from artificial additives?

Yes, our products are gluten-free and free from artificial additives, ensuring a clean and natural approach to hydration.

What are your shipping options and delivery times?

We offer standard and expedited shipping options. Delivery times may vary, but standard shipping typically takes 1-3 business days nationwide in New Zealand.

Do you offer international shipping?

Yes, we do offer international shipping to Australia. Shipping fees and delivery times may vary based on the destination. Please contact us at team@elytehydration.com to arrange an international delivery.

How can I track my order?

To track your order, you will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the delivery status.

What should I do if my order arrives damaged or is incorrect?

If your order arrives damaged or is incorrect, please contact our customer support team immediately. We will assist you in resolving the issue and ensuring your satisfaction.

What is your policy for shipping fees and return shipping costs?

Our shipping fees are calculated based on the shipping method and destination. Return shipping costs may apply, and they are the responsibility of the customer unless the return is due to a product defect or error on our part. Please refer to our Returns and Refunds Policy for more details.

What are electrolytes, and why are they important?

Electrolytes are essential minerals that conduct electrical signals in the body. They are important because they help maintain proper nerve and muscle function, regulate hydration, and support various bodily functions.

Which electrolytes are included in your products?

Our products contain sodium, potassium, and magnesium as essential electrolytes.

How do electrolytes benefit athletes and active individuals?

Electrolytes benefit athletes and active individuals by replenishing lost minerals during exercise, preventing muscle cramps, and increasing overall energy.

What role do electrolytes play in hydration?

Electrolytes play a crucial role in hydration by helping the body retain water, ensuring proper fluid balance, and preventing dehydration. They work by drawing the water into your cells and hydrating you much more efficiently. If you are going to the toilet frequently from just drinking normal water, your body is not absorbing this, you need to add some ELYTE to your water today to increase hydration.

Are your electrolyte powders suitable for specific dietary preferences, like keto or vegan diets?

Yes, our electrolyte powders are suitable for various dietary preferences, including keto, vegan and paleo diets. You can consume elyte during a fast and it won't break your fast.

How do I consume your electrolyte powders?

To consume our electrolyte powders, simply mix one sachet with water with your favourite beverage, following the recommended serving size on the packaging.

Are your products suitable for children and pregnant or nursing individuals?

Our products are generally safe for consumption by children and pregnant or nursing individuals. However, we recommend consulting with a healthcare professional before use if you are concerned.

Can I mix your electrolyte powders with other beverages or supplements?

Yes, you can mix our electrolyte powders with water, juice, or other beverages. They are a great addition to add to soda water for a healthy quencher!

Do your electrolyte powders contain any allergens or common allergenic ingredients?

Our electrolyte powders do not contain common allergenic ingredients such as gluten, dairy, or nuts. However, please check the product label for specific allergen information.

Are your products gluten-free and free from artificial additives?

Yes, our products are gluten-free and free from artificial additives, ensuring a clean and natural approach to hydration.

What are your shipping options and delivery times?

We offer standard and expedited shipping options. Delivery times may vary, but standard shipping typically takes 1-3 business days nationwide in New Zealand.

Do you offer international shipping?

Yes, we do offer international shipping to Australia. Shipping fees and delivery times may vary based on the destination. Please contact us at team@elytehydration.com to arrange an international delivery.

How can I track my order?

To track your order, you will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the delivery status.

What should I do if my order arrives damaged or is incorrect?

If your order arrives damaged or is incorrect, please contact our customer support team immediately. We will assist you in resolving the issue and ensuring your satisfaction.

What is your policy for shipping fees and return shipping costs?

Our shipping fees are calculated based on the shipping method and destination. Return shipping costs may apply, and they are the responsibility of the customer unless the return is due to a product defect or error on our part. Please refer to our Returns and Refunds Policy for more details.